Konan Privacy Policy


Last Updated: 19 December 2025

This privacy notice for Synapse Analytics ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as:

  • Visiting our website at https://app.konan.ai or any website linking to this privacy notice.
  • Engaging with us in other related ways, including sales, marketing, or events.

For any general questions or concerns about privacy, please contact us at privacy@synapse-analytics.io. Summary of Key Points

  • Personal Information: We may process personal information based on how you interact with Synapse Analytics, the Services, and your choices.
  • Sensitive Information: We do not process sensitive personal information.
  • Third-Party Data: We do not receive information from third parties.
  • Processing Purposes: We process data to provide, improve, and secure our Services, communicate with you, and comply with legal obligations.
  • Data Sharing: We may share information with third parties under specific conditions.
  • Data Security: We implement organizational and technical measures to protect your information.
  • Your Rights: Depending on your location, you may have rights concerning your personal data, including the right to request data removal.

What Information Do We Collect? Personal Information You Disclose to Us: We collect personal information you voluntarily provide when registering, requesting information, participating in activities, or contacting us. This includes:

  • Names
  • Email addresses
  • Job titles
  • Debit/credit card numbers
  • Billing addresses

Payment Data: Collected for payment processing and managed by Paymob. View Paymob's Privacy Policy. Social Media Login Data: If registering via social media, we collect profile information provided by those platforms. Information Automatically Collected: When you use our Services, we may automatically collect:

Social Media Login Data: If registering via social media, we collect profile information provided by those platforms.

Information Automatically Collected:

When you use our Services, we may collect:

  • Log and Usage Data: IP addresses, browser details, pages visited, activity logs, and system events
  • Device Information: Device type, operating system, location, and language preferences

Use and Treatment of Personal Data (How Do We Process Your Information?) We process and treat your personal data lawfully, fairly, and transparently to provide and improve our Services. Your data is used specifically to:

  • Facilitate account creation, authentication, and user management.
  • Deliver the services you have requested and fulfill our contractual obligations.
  • Respond to user inquiries and provide customer support.
  • Send marketing and promotional communications (with your consent).
  • Protect our Services through automated and manual security monitoring, fraud prevention, and debugging.
  • Evaluate and improve our products, user experiences, and feature development. We do not use your personal information for automated decision-making or profiling without explicit consent, and we do not sell your personal data to third parties.

Data Storage and Security (How Do We Keep Your Information Safe?) We implement robust technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. While we implement comprehensive security measures, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Possible Transfers of Personal Data (When and With Whom Do We Share?) We may transfer or share your information with trusted third-party sub-processors solely to facilitate our Services. These include:

  • Infrastructure & Analytics Providers: Amazon Web Services (AWS), Google Analytics, and Sentry. Payment Processors: Paymob (for billing and transaction processing).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

How Do We Handle Your Social Logins? If using social media credentials to log in, we collect relevant profile information necessary for authentication. Please review the privacy policies of the respective platforms for more information on how they handle your data.

If using social media credentials, we collect relevant profile information. Please review the privacy policies of the respective platforms.

Data Retention and Elimination We retain personal data only for as long as it is necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory obligations.
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We retain personal data only as long as necessary for service delivery or legal compliance. Typically, data will not be retained longer than 12 months after account termination.

Retention Period: Typically, personal data is retained for the duration of your active subscription or account life, and will not be retained longer than 12 months after account termination.

We implement technical and organizational measures to secure personal data. However, no security system is 100% foolproof.

Elimination Process: Once the retention period expires, or upon a verified user request for deletion, personal data is permanently and securely eliminated. This is achieved through cryptographic wiping or irreversible anonymization, ensuring the data cannot be reconstructed or recovered from our active databases or routine backups.

We do not knowingly collect data from individuals under 18. If such data is identified, it will be promptly deleted.

Your Privacy Rights
Depending on your jurisdiction, you may have the right to:

  • Access, review, or request a copy of your personal data.
  • Correct or update inaccurate personal data. Withdraw consent for data processing at any time.
  • Opt-out of marketing communications.
  • File complaints with your local data protection authority.

Data Removal Requests: If you would like to have your data removed and your account deleted, please email support@synapse-analytics.io. For other privacy-related inquiries or to exercise your other rights, please contact privacy@synapse-analytics.io.privacy@synapse-analytics.io to exercise these rights.

Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

We currently do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

Updates to This Privacy Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

Contact Us If you have questions or comments about this notice, you may contact us at:privacy@synapse-analytics.io.